Frequently Asked Questions
Ordering
1. How can I place an order on EastLAWholesaleElectric.com?
- Browse & Select – Explore our selection of electrical products and supplies. Click on any product to view its description, specifications, pricing, and availability.
- Add to Cart – Once you've found the items you need, click "Add to Cart." You can continue shopping or proceed to checkout at any time.
- Checkout – Enter your shipping and billing information, choose an available payment method, and review your order before submitting it.
- Place Your Order – Click "Complete Purchase" to finalize your order. You'll receive an order confirmation email once your order has been successfully placed. When your order ships, we'll send a shipping confirmation email with tracking information, when available.
2. What payment methods do you accept?
We accept Visa, Mastercard, Discover, and American Express. Additional payment methods, if available, will be displayed during checkout.
3. Can I modify or change my order after it has been placed?
If your order has not yet been processed or shipped, please contact us as soon as possible and we’ll do our best to assist. Once an order has been processed or shipped, changes may not be possible.
4. What regions do you currently ship to?
We currently ship orders throughout the contiguous United States. Shipping to Alaska, Hawaii, U.S. territories, APO/FPO addresses, and international destinations may be limited for certain products.
5. How long does shipping take?
Most orders are processed within 1–3 business days. After shipment, delivery typically takes 5–8 business days, while some special-order or extended delivery items may take 15–20 business days.
6. What is your return policy?
We accept returns on eligible products within 30 calendar days of delivery. Items must be unused, uninstalled, in original packaging, and in resalable condition. Customers are responsible for return shipping on most eligible returns unless the item was damaged, defective, or shipped incorrectly.
7. Are your products covered by a warranty?
Certain products may be covered by the manufacturer’s warranty. Warranty terms and coverage are determined by the manufacturer. Please refer to the product documentation or contact us for assistance.
8. How can I track my order?
Once your order ships, we will send a shipping confirmation email with tracking information, when available. Tracking updates are provided by the shipping carrier.
