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Return & Refund Policy
Clear Terms for Electrical Products, Equipment & Orders
Effective Date: July 6, 2026
Our Return & Refund Policy
At East LA Wholesale Electric, we want you to be satisfied with your purchase. This Return & Refund Policy explains our procedures for returns, exchanges, refunds, cancellations, and manufacturer warranties.
Because our products include electrical components, electronics, equipment, accessories, and other products that may require installation or specialized handling, certain products have specific return requirements. Please review this policy before placing your order.
30-Day Return Window
Most Eligible Products May Be Returned Within 30 Days
Most new and unused eligible products may be returned within 30 calendar days from the delivery date.
Return requests received after 30 calendar days may not be accepted unless required by applicable law or approved at the discretion of East LA Wholesale Electric.
The 30-day return period begins on the date the product is delivered according to the applicable shipping carrier's delivery record.
Return Eligibility
To qualify for an eligible return, products should meet the following requirements:
- Be unused, uninstalled, and in new condition.
- Be returned in the original packaging whenever applicable.
- Include all accessories, manuals, documentation, and original components.
- Be accompanied by proof of purchase, such as an order confirmation or receipt.
- Be free from damage caused by misuse, improper installation, alteration, neglect, or unauthorized modification.
Products that do not meet these requirements may be refused or may qualify only for a partial refund, depending on the condition of the returned merchandise.
Non-Returnable Items
The following products are generally not eligible for return unless they arrive damaged, defective, or were shipped in error:
- Special-order or custom-made products.
- Clearance or final-sale items.
- Opened electrical components that cannot be safely resold.
- Products that have been installed, modified, or used.
- Hazardous materials or products restricted by law.
- Gift cards.
- Downloadable software or digital products.
Product-specific return restrictions may also be disclosed on the applicable product page or at the time of purchase.
Damaged, Defective, or Incorrect Items
Report Issues Within 7 Days
If your order arrives damaged, defective, or you receive the wrong product, please contact East LA Wholesale Electric within 7 calendar days of delivery.
To help us investigate and resolve the issue, please provide:
- Your order number.
- A description of the issue.
- Photos of the product and packaging, when applicable.
After review, we may arrange an appropriate replacement, exchange, or refund for qualifying damaged, defective, or incorrectly shipped merchandise at no additional cost to the customer.
Inspect Your Order Upon Delivery
We recommend inspecting your package and products as soon as they are delivered. If the exterior packaging appears damaged, photograph the package before opening it whenever possible.
If the product itself is damaged, retain the original packaging and shipping materials until the issue has been reviewed and resolved.
Return Authorization
Please contact East LA Wholesale Electric before returning any merchandise to obtain return instructions and authorization.
Returns sent without prior authorization may be delayed, refused, or returned to the sender.
Important:
Do not send a return to the address below until you have received return instructions from East LA
Wholesale Electric.
Return Shipping
If the return is necessary because of an error by East LA Wholesale Electric, a qualifying defective product, or shipping damage, East LA Wholesale Electric will cover the applicable return shipping costs.
For all other eligible returns, the customer is responsible for return shipping costs.
We recommend using a trackable shipping service and purchasing shipping insurance for higher-value merchandise. East LA Wholesale Electric is not responsible for merchandise lost or damaged while being returned by the customer.
Restocking Fees
East LA Wholesale Electric does not charge a standard restocking fee on eligible returned items.
If a returned product is missing parts, damaged, used, installed, altered, or otherwise does not meet the return requirements, we reserve the right to reduce the refund amount accordingly or deny the return.
Refund Process
After your returned merchandise is received and inspected, East LA Wholesale Electric will notify you by email regarding the approval or denial of your refund.
If approved, the refund will generally be issued to the original payment method used for the purchase.
Refund Processing Time
Approved refunds are typically processed within 5–10 business days after approval.
After the refund has been processed, your bank, credit card provider, or payment processor may require additional time before the funds appear in your account.
Original shipping charges are generally non-refundable unless the return resulted from our error, defective merchandise, or shipping damage.
Partial Refunds
A partial refund may be issued when:
- Returned items are not in their original condition.
- Components, manuals, accessories, or other original items are missing.
- Products show evidence of installation or use.
- Products have been altered or modified.
- A return is accepted outside the standard return window at our discretion.
Any reduction in the refund amount will be based on the condition and circumstances of the returned merchandise.
Late or Missing Refunds
If you have received confirmation that your refund has been issued but the funds have not yet appeared in your account, please:
- Check your bank account.
- Contact your credit card provider or payment processor.
- Contact your bank to confirm whether the refund is still being processed.
Financial institutions may require additional processing time. If you still have not received your approved refund after allowing sufficient processing time, please contact us using the information below.
Exchanges
We replace products when they qualify due to:
- A qualifying product defect.
- Damage that occurred during shipping.
- An incorrect product being shipped.
Please contact East LA Wholesale Electric before returning an item for exchange so that we can provide the appropriate instructions.
Order Cancellations
Orders may be canceled before they have been processed or shipped. If you wish to cancel an order, please contact East LA Wholesale Electric as soon as possible.
Once an order has been processed, prepared for shipment, or shipped, cancellation may no longer be possible. Orders that have already shipped must instead follow the applicable Return & Refund Policy.
If a cancellation is approved after fulfillment activities have begun, applicable non-recoverable costs may apply where permitted by applicable law.
Manufacturer Warranties
Certain products sold by East LA Wholesale Electric may be covered by a manufacturer's warranty.
Warranty terms, coverage, exclusions, duration, and claim procedures are determined by the applicable manufacturer. Customers should refer to the warranty documentation supplied with their product.
If you need assistance identifying the appropriate warranty process, contact East LA Wholesale Electric and we will provide assistance where available.
Customer Responsibilities
Customers are responsible for reviewing product descriptions, specifications, compatibility information, installation requirements, and return restrictions before placing an order.
- Verify the product and specifications before purchasing.
- Confirm compatibility with your intended application.
- Provide an accurate shipping address and contact information.
- Inspect products promptly after delivery.
- Report damaged, defective, or incorrect products within the applicable reporting period.
- Retain original packaging and documentation when a return may be necessary.
Important Policy Information
This Return & Refund Policy applies to purchases made through East LA Wholesale Electric. It should be read together with applicable product descriptions, manufacturer warranty terms, shipping information, and any product-specific conditions provided at the time of purchase.
Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded or limited under applicable law.
Authorized Return Address
Once your return has been authorized, use the return instructions provided by East LA Wholesale Electric. Unless otherwise instructed, authorized returns may be sent to:
East LA Wholesale Electric
1146 S Brannick Ave
Los Angeles, CA 90023
United States
Contact Us
If you have questions about returns, refunds, exchanges, cancellations, damaged products, defective merchandise, or manufacturer warranties, please contact East LA Wholesale Electric.
East LA Wholesale Electric
Address:
1146 S Brannick Ave
Los Angeles, CA 90023
United States
Phone:
(323) 265-2323
